Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on the bottom of every page and at every point where personal information may be requested.
Our commitment to data security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
All pages where we collect information from you are encrypted using HTTPS and any data stored is secured with password protection.
How you can correct your information or preferences or contact us
You can correct factual errors in your personally identifiable information by sending us a request that the error be amended.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
This site uses different types of cookie:
We may also set 'session' cookies which only last until you close your browser window, and cookies that store essential information about your visit. Session cookies are set automatically by our web server software and are necessary for this website to function correctly.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Personal information we process
This notice applies to all information collected or submitted (“processed”) on the Innovafence website.
On some web pages, you can email us, make information requests, register to receive materials, place orders, submit extra information, complete questionnaires.
The types of personal information we process include:
- Your IP address and browser information
- Analytical web session information
- Name, Email Address, Phone Number, Business Name
- Payment information
- Results of questionnaires
The way we use personal information
We use the information you provide in as minimal manner as possible. We do not share this information with other data processors unless detailed below.
Information gathered may be passed to our analytical partners (Google Analytics, Hotjar, Zopim, Facebook). In most cases, the information shared is usually anonymous.
Exceptions to this include when you follow a link in an email from us – data shared may include your name, email address and referrer information).
Our Data Processing Partners (Processors)
Here is a list of our data processing partners (processors):
- Google Analytics (site analysis)
- Hotjar (site analysis)
- Mailgun (email validation)
- Microsoft Azure (data storage)
- Microsoft Offce 365 (our email provider)
- Photon IT (website hosting)
- SMTP2GO (email provider)
- Stripe (credit/debit card processor)
Information requests and the right to be forgotten
You can request a copy of the personal data that we hold on you. To do this, please email us via the contact page with the subject ‘Information Request’. You will need to include:
- Your Name
- Any email addresses you may have used whilst on our website
- Any phone numbers you may have provided us with
- Your IP address
Please allow 14 days for us to gather the information.
You may also submit a ‘right to be forgotten’ request. Please follow the procedure above, but amend the email subject to be ‘Right to be forgotten request’. You will not receive a confirmation that this has been completed, since we would be removing your email address from our records.